Privacy Policy FA99 —
Player Personal Data Protection

This Privacy Policy is issued by FA99 and applies to all users who access or use the FA99 online gaming platform, including the official website, mobile app, and all related services. This document describes our practices for collecting, using, storing, and protecting personal data.

Fa99 takes the responsibility of protecting players' personal data seriously. We understand that your trust in us depends on how we handle your personal information. As such, we are committed to being transparent and accountable in every aspect of data management.

This Policy applies to all Malaysian citizens and non-citizens using the FA99 platform from within Malaysia. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and respect individuals' rights to control their personal information.

Fa99 collects your personal data through several means — either information you provide directly during registration, or data collected automatically while you use our platform. Below is a detailed table of the data categories we collect and their respective purposes:

Sensitive Data

Fa99 does not collect data categorised as sensitive, such as health information, religious beliefs, political views, or sexual orientation. Should there be a need to collect any sensitive data in specific situations, we will obtain your explicit consent beforehand.

Fa99 uses collected personal data solely for legitimate purposes that have been disclosed to you. We do not use your data for any other purpose without first obtaining your renewed consent.

• Account Management: Creates and manages your fa99 account, including identity verification and the KYC process required for regulatory compliance.
• Transaction Processing: Processes deposits and withdrawals securely and accurately, while maintaining complete financial transaction records.
• Service Provision: Allows you to seamlessly access all games and features on the fa99 platform, including slot games, sports betting, and fish shooting games.
• Customer Support: Handles enquiries, complaints, and support requests effectively based on your account context.
• Platform Security: Detects and prevents fraud, money laundering, duplicate account usage, and any suspicious activity.
• Legal Compliance: Fulfils reporting and compliance requirements to the relevant authorities under Malaysian law.
• Personalised Marketing: Sends you relevant promotional information and offers — but only if you have given consent to receive marketing communications.
• Platform Improvement: Analyses aggregate usage patterns (without identifying individuals) to improve fa99 features and user experience.

Fa99 does not sell, rent, or trade players' personal data to any third party for their own commercial purposes. This is a non-negotiable commitment. However, there are limited situations in which we may need to share your data:

Trusted Service Providers

FA99 works with carefully selected third-party service providers to assist in platform operations — such as payment processors, cloud service providers, and identity verification companies. Each provider is bound by strict confidentiality agreements and is only permitted to process your data in accordance with FA99's instructions.

Legal Requirements

Fa99 may be required to disclose your personal data if ordered by a court, law enforcement authority, or legitimate regulatory body under Malaysian law. In such situations, we will disclose only the minimum information necessary and will endeavour to notify you in advance where permitted by law.

Business Restructuring

In the event that fa99 undergoes a merger, acquisition, or asset sale, player personal data may be transferred as part of that transaction. We will notify you via an in-account notice if this occurs, and the acquiring party will be bound by this Privacy Policy.

Fa99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and ensure the platform functions optimally.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collects information on how you use the platform to help us identify and resolve technical issues and improve platform speed.
• Functional Cookies: Saves your preferences such as language, display settings, and login information to deliver a more personalised experience.
• Analytics Cookies: Helps us understand aggregate platform usage patterns without identifying individual players, enabling us to make better improvement decisions.

You can manage your cookie preferences through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the FA99 platform. For the best gaming experience, we recommend allowing essential and functional cookies.

FA99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Our security systems are continuously updated to counter the latest cyber threats.

• Data in Transit Encryption: All communications between your device and fa99 servers are secured with TLS 1.3 encryption and valid SSL 256-bit certificates.
• Data at Rest Encryption: Sensitive data such as financial details and identity information is stored in encrypted form in our databases.
• Two-Factor Authentication: fa99 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security during login.
• Continuous Monitoring: Our systems are monitored around the clock by a cybersecurity team to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: fa99 undergoes independent security audits on a regular basis to ensure our security standards consistently meet or exceed industry requirements.
• Internal Access Controls: Access to players' personal data within FA99 is restricted to staff who genuinely require it to carry out their duties.

As a fa99 user, you have clear and enforceable rights over your personal data under the Personal Data Protection Act 2010. fa99 respects and facilitates the exercise of these rights:

To submit any request relating to your personal data rights, contact the fa99 support team via live chat in your account. We will process your request within 21 working days in accordance with PDPA requirements.

Fa99 retains your personal data only for as long as necessary to fulfil the stated collection purpose, or as required by applicable law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the duration your account remains active and in use on the FA99 platform.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysian financial legal requirements.
• KYC & Identity Verification Data: Retained for a minimum of 5 years after account termination for anti-money laundering compliance purposes.
• Security Activity Logs: Retained for 2 years to support investigations in the event of a security incident.
• Support Communication Records: Retained for 3 years for service quality and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or your account is closed, whichever comes first.

When data is no longer needed and there is no legal requirement to retain it, FA99 will securely delete or de-identify that data using methods that ensure it cannot be recovered.

In certain situations, FA99 may need to transfer your personal data to servers or service providers located outside Malaysia — for example, for cloud services or technical processing. When such transfers occur, FA99 ensures that a level of protection equivalent to Malaysia's PDPA is fully upheld.

We implement data transfer agreements that comply with international standards with all parties receiving fa99 players' personal data. This includes standard contractual clauses that ensure your data is protected wherever it is processed.

If you have any enquiries, concerns, or complaints regarding how fa99 handles your personal data, we encourage you to contact us directly. The fa99 privacy team will provide a thorough and satisfactory response within the stipulated timeframe.

You can reach us via:

• Live Chat: Available 24/7 in your fa99 account — the fastest way to get immediate assistance.
• Support Email: Send a written enquiry to our privacy team via fa99's official support email address.

If you believe that fa99 has not handled your privacy complaint satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, the relevant regulatory authority under the PDPA 2010.

This Privacy Policy may be amended from time to time. Any significant updates will be communicated to you via a notice in your FA99 account. The effective date of the latest version will always be displayed at the top of this page.